Payment Terms

1. Payment methods and currency

Payment Methods: The payment methods displayed at checkout are the available options for your order. Payment must be successfully authorised and processed before an order is prepared, fulfilled or shipped.

Currency: Germany uses EUR. The other 34 supported countries use their actual available local currency. Review the final charge currency and total at checkout before paying.

The final charge currency and total must be displayed before you agree to pay. An icon copied from a source theme is not evidence that a payment method is available. Any conversion or cross-border fee charged by your bank is governed by that provider’s terms.

2. Authorisation and payment capture

Capture Timing: At checkout, payment is authorised. Authorisation may reserve funds without completing a charge; final capture follows the store’s enabled payment process and order status.

An authorisation may reserve funds without completing a charge. Our communications must distinguish authorisation from capture. A cancelled or rejected order requires appropriate release of the authorisation or reimbursement of a captured amount. Split deliveries must not create duplicate charges.

3. Taxes, charges and surcharges

Germany-facing consumer prices include applicable VAT and required price components. Delivery charges follow the Shipping Policy. Any other unavoidable charge must be disclosed before the order is placed.

No payment surcharge may be imposed where German or EU law prohibits it. A charge that is legally permitted for another method must still satisfy applicable disclosure and amount restrictions.

4. Failed or duplicate payments

If payment fails, check the checkout message and contact your payment provider or our support team. Before retrying, check whether an earlier attempt created an order or reserved funds. For a suspected duplicate, provide the order reference and relevant transaction information with sensitive card data redacted.

5. Security and fraud checks

Payment information is processed through the methods enabled at checkout. We do not ask for full card details or security codes by email. Fraud checks must be proportionate and consistent with the actual data-processing practices in our Privacy Policy. Any cancellation or decline is communicated together with the treatment of funds already captured.

6. Refunds and payment disputes

A statutory refund uses the original payment method unless you expressly agree to a lawful alternative without cost. We do not impose gift cards or store credit in place of a required monetary refund. See the Refund Policy for eligibility and deadlines. You may contact us for billing support and retain any right to use your payment provider’s dispute process; prior contact with us is not imposed as a waiver of that right.

Payment support

Business Address: RÖMERSTRASSE 128, KOBLENZ, 56073, Germany

Support Email: hello@rollupbox.com

Phone: +49 261 95227544

Website: https://www.rollupbox.com